Real Time Diagnostics does not show diagnostic values

The client or

FactoryTalk Linx

OPC

UA Connector workstation does not have network connectivity.

Verify network continuity between the

FactoryTalk Administration Console

or client application and the

FactoryTalk Linx

OPC

UA Connector workstation.

The

FactoryTalk Linx

OPC

UA Connector software is no longer running, has crashed, or its host computer is shut down or restarting.

Verify the host PC is running. Use

Windows

Services to determine if the

FactoryTalk Linx

OPC

UA Connector service is running.

The

OPC

UA Server hostname, IP address, or fully qualified domain name is incorrect.

Verify the hostname, IP address, or fully qualified domain name is entered correctly in

FactoryTalk Linx

OPC

UA Connector > Computer hosting the

FactoryTalk Linx

OPC

UA Connector

.

The

OPC

UA Server hostname or fully qualified domain name is not resolved.

Enter an IP address in

Computer hosting the

FactoryTalk Linx

OPC

UA Connector

instead of a hostname or fully qualified domain name.

Windows

firewall or another software firewall is not configured to allow

FactoryTalk Linx

OPC

UA Connector communications.

For computers using

Windows

firewall, use the

Rockwell Automation

Windows

Firewall Configuration Utility to permit the

FactoryTalk Linx

OPC

UA Connector to listen on the specified IP address.

For computers using other software firewalls, use the configuration utility included with the firewall to permit the

FactoryTalk Linx

OPC

UA Connector to listen on the specified IP address and port number.

The

FactoryTalk Linx

OPC

UA Connector has not completed uploading the

OPC

UA Server namespace.

Use a

FactoryTalk

client, such as the

FactoryTalk Live Data Test Client

, to monitor the

@OPC_NamespaceCacheUploadActiveStatus

diagnostic counter. When the counter changes from True to False, the namespace upload is complete.