The FactoryTalk Directory Configuration wizard does not accept my password

Possible causes and solutions:
  • The password typed uses different cases than the actual password.
    Passwords are case sensitive. Example:
    Mysecretpassword
     is different than
    mysecretpassword
    . If you are certain that you are typing the correct password for the user account, check that the
    Caps Lock
     key is not on.
  • Your account has been locked.
    If you typed the wrong password more than a certain number of times, your account might be locked automatically. Depending on the security policies in effect, you might be able to access the account again after waiting a while (for example, 15 minutes). If you cannot access your account, have a
    FactoryTalk
     administrator reset your account for you.
  • Windows
     Administrators group was deleted from the directory
    If you cannot log on using a
    Windows
     local administrator account, this might be because the
    Windows
     Administrators group was deleted from the directory. Instead, log on using a
    FactoryTalk
     account that is a member of the
    FactoryTalk
     Administrators group. Multiple
    FactoryTalk
     accounts can be members of the Administrators group. If you cannot remember the password to your account, have another user reset your password for you using
    FactoryTalk Administration Console
     or
    FactoryTalk View SE
    .
  • The
    FactoryTalk
     Administrator account user name and password has been lost or forgotten
    If you have lost or forgotten the user name and password to any
    FactoryTalk
     Administrator account, and no other user accounts exist or are available, contact
    Rockwell Automation
     Technical Support.
  • The password doesn't meet policy requirements.
    If you are changing your password, and the wizard won't accept your new password, a minimum password length and password complexity requirements might apply. Make sure that your new password:
    • Is not the same as any of the last 3 passwords you used for the account.
    • Does not contain all of the user account name. For example, a user account named John12 cannot have the password John1234. However, the password 12John is permitted. This check is also case sensitive so John12 could have the password jOHN12.
    • Is at least six characters long
    • Contains characters from three of the following four categories:
      • Unaccented uppercase characters (A to Z)
      • Unaccented lowercase characters (a to z)
      • Numerals (0 to 9)
      • Non-alphanumeric characters (!, @, #, %)
        If your new password meets this criteria and is still not accepted, contact your
        FactoryTalk
         Administrator for assistance.
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