Support

Website

Online support is available at the Spectrum Controls website (the "SC website") at www.spectrumcontrols.com. (use hotlink on AOP Vendor tab). See also "Documentation" section above.

Contacts

A list of distributors is available on the "SC website". Rockwell Automation currently provides telephone technical support for certain Spectrum Controls products. Contact numbers are as follows:

or send an email to support@spectrumcontrols.com

For other locations, check the www.rockwellautomation.com/support website for Rockwell Automation Customer Support phone numbers. The support "Knowledgebase" at this website may contain information about known issues for this module. Prior to calling for technical assistance, please review Rockwell Automation information on testing your module.

Versions and Updates

The latest firmware version is 2.001 (as of August 2022). The hardware cannot be upgraded in the field.

Module Replacement

This module does NOT support RIUP (Removal and Insertion Under Power) from chassis while chassis power is applied. Reconfiguration of the module is not needed when replacing a module. Configuration data is retained in the controller and is sent to the module when the IO connection is established.

NOTE:

Proper handling precautions must be used to avoid damage to electronic components from Electrostatic Discharge. Refer to the "User’s Manual" for proper procedures.

Procedures and policies for returning a product to Spectrum Controls for service are available in the "User’s Manual" and on the "SC website". Your local distributor may also be able to provide information or assistance. Refer to the website for a list of distributors.