We, along with many industries and customers, continue to face broad-based, ongoing supply constraints stemming from component shortages, material scarcity, logistics challenges, and related issues. These challenges are compounded by the macroeconomic conditions and geopolitical events around the world including war, unexpected shutdowns due to the pandemic, and natural disasters. As a result, there are longer lead times for some of our product lines and more frequent changes to our sales order shipment dates.
We have continued to update and post product lead times every two weeks to ensure that we are appropriately reflecting the reality of our supply chain. We continue to make system adjustments to improve our delivery date reliability and minimize reschedules. Additionally, we have made large-scale investments to support our orders growth. We are confident that we have built capacity across our network and we continue to monitor our capacity for any additional requirements.
Despite these investments, we continue to face volatility in the availability of components, which is beyond our control. We are fully aware of the unfortunate inconvenience and frustration this has created for partners and customers.
Ongoing actions we are taking:
- Extending order visibility to our supply base to ensure we are appropriately planning for extended component lead times
- Securing longer-term supply agreements with critical partners
- Re-engineering of existing products to increase component supply resiliency
- Capacity investments, with redundant manufacturing lines and additional electronic assembly equipment
- Qualification of additional suppliers to diversify our supplier base
Rockwell Automation Manufacturing Lead Times
The product information listed is estimated in calendar days for those select products that may be experiencing delays because of ongoing supply constraints stemming from components shortages and related issues.
NOTE: This table will be updated every two weeks.
Our Order Cancellation and Return Policy
To continue to improve our commitment dates for partners and customers and to apply our policies more consistently, we will charge a standard fee for order cancellations and product returns effective January 15, 2023. The standard fee is for orders cancelled or products returned after that date.
Resources and contact information
Our team of global engineering specialists are ready to assist you from one of our global remote support centers. Additionally, you can also access over 100,000 expert-written technical articles in our Support Center.
If monitoring and maintenance of critical applications, assets or OT Infrastructure become a challenge, we offer remote monitoring and administration services to help minimize your risk of downtime. We also offer virtual training classes to supplement instructor-led courses, which are temporarily suspended. Please contact your local Rockwell Automation sales office or authorized distributor partner if you'd like to learn more about any of these service offerings.