Troubleshoot errors

This section outlines errors that sometimes occur while running
FactoryTalk® Batch
 and possible solutions to these errors.
Automatic repair of
FactoryTalk Batch
 component installation fails
This can happen if one or more necessary folders were unintentionally moved (in
Windows®
). For example, if the Schema folder gets moved away from its original install path, the install package starts up automatically and tries to 'repair' the problem. This 'repair' can clear out the Model and Server keys in the registry, which can make the
FactoryTalk Batch
 client editors generate warning dialogs because they are not able to find the Network Model.
If this happens, completely uninstall the application and then reinstall.
FactoryTalk Batch
 Server does not start
Error Message:
(none)
  • Journal path is not defined in
    Project Settings
    .
    In the
    FactoryTalk Administration Console Explorer >
    FactoryTalk Batch Services Properties
     dialog
    > Project Settings
     tab, change the
    Project Settings
     to include a valid
    Event Journal
     path. If defined, verify that the
    Duplicate Journal
     path is valid.
  • Restart path is not defined in
    Project Settings
    .
    In the
    FactoryTalk Administration Console Explorer > FactoryTalk Batch Services Properties
     dialog
    > Project Settings
     tab, change the
    Project Settings
     to include a valid
    Restart
     path. If defined, verify that the
    Duplicate Restart
     path is valid.
FactoryTalk Batch
 Server runs for a specific period of time and then stops, and consistently stops at the same time interval.
Error Message:
(none)
  • Without a license, the
    FactoryTalk Batch
     Server shuts down after two hours when started with
    Allow Demo Mode
    .
FactoryTalk Batch
 Service Manager does not display the
FactoryTalk Batch
 Server or Event Archiver.
Error Message:
(none)
  • The computer where the services are located is not selected.
    Use the
    Select Computer
     button to select the appropriate computer.
  • The
    FactoryTalk Batch
     Server or Archiver services are not registered with the
    Windows
     Registry.
    To register a service, select the
    Start
     button, point to
    All Programs
    , and then select
    Command Prompt
    . Navigate to the
    Program Files\Rockwell Software\Batch\bin
     directory. To register the
    FactoryTalk Batch
     Server, type
    batchsrv/service
     at the command prompt, and then press Enter. To register the
    FactoryTalk Event Archiver
    , type
    batch/service
     at the command prompt, and then press
    Enter
    .
FactoryTalk Batch
 Service Manager displays "Batch.Server Class" instead of "Batch Server".
Error Message:
(none)
  • The service displays the class name instead of the display name.
    This is caused by DCOMCNFG configuring the
    FactoryTalk Batch
     Server service to display the class name of the service instead of the display name. When this occurs, the
    FactoryTalk Batch
     Server no longer supports its COM interface and must be reinstalled.
The
FactoryTalk Batch
 View or Client is properly configured, but can't view the Event Journals.
Error Message:
(none)
  • There is possibly a version conflict in one or more of the required files.
The text in
FactoryTalk Batch
 dialog does not display properly.
Error Message:
(none)
  • FactoryTalk Batch
     does not support the use of large system fonts.
    Use the
    Display Properties
     dialog to change the default system font size to
    Small Fonts
    .
Unable to locate files.
Error Message: "The Recipe directory file could not be found."
  • Define the
    Recipe Directory
     path in the
    FactoryTalk Administration Console Explorer > FactoryTalk Batch Services Properties
     dialog
    > Project Settings
     tab
    > Recipe Storage
     area.
An Application Log error generates.
Error Message: "The Application log file is full."
  • The Application log is not set for wrapping.
Use the
Event Viewer
 to change the
Application Event Log Wrapping
setting to
Overwrite Events as Needed
:
  1. Select
    Start
    , point to
    All Programs > Administrative Tools
    , and then select
    Event Viewer
    . The
    Event Viewer
     opens.
  2. Right-click
    Application Log
    , and select
    Properties
    . The
    Application Log Properties
     dialog opens.
  3. In the Log size section, select
    Overwrite Events as Needed
    .
  4. Select
    OK
    .
  5. Exit the
    Event Viewer
    .
List of available SQL Server databases not displayed in the Project Settings.
Error Message:
(none)
The SQL Server databases referenced are defined in the
FactoryTalk Administration Console Explorer > FactoryTalk Batch Services Properties
 dialog
> Project Settings
 tab,
Recipe Storage
 area. When
Recipe format
 is set to
Microsoft SQL Server Database
, this error is saying that the list of databases is not shown when selecting the browse button next to
Recipe Directory
.
Install SQL Server's ClientTools Connectivity option. Do a custom installation of SQL Server to install the Client Tools Connectivity option.
Event Journal files are not being created.
Error Message:
(none)
  • The primary journal directory must be located on the
    FactoryTalk Batch
     Server computer in an accessible share. The default is under the
    FTBATCH_PROJECTS
     share. If the primary journal is located on a computer other than the
    FactoryTalk Batch
     Server computer or in a share that the
    FactoryTalk Batch
     Server user does not have access to, the server will not be able to create the event journal files. You will find an error message in the
    FactoryTalk® Diagnostics
     journal on the
    FactoryTalk Batch
     Server computer.
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