Support
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient and
effective support possible. Before calling, please gather the following information
to assist in expediting this process:
- Product Version Number
- System architecture
- Network Details
- Module configuration/Debug status information
- Module Operation description
- LED patterns
- Information about the controller and user data files as viewed through and LED patterns on the controller.
- Details about the PROFINET devices interfaced, if any.
Contacting Technical Support
Internet
Asia Pacific
Europe / Middle East / Africa
North America
- Phone: +1.661.716.5100
- E-mail: ps.support@belden.com
- Languages spoken include: English, Spanish
- For technical support calls within the United States, an after-hours answering system allows pager access to one of our qualified technical and/or application support engineers at any time to answer your questions.
Latin America (Spanish Speaking Countries)
Latin America (Brazil)
- Phone: +55.11.5084.5178
- E-mail: ps.support.la@belden.com
- Languages spoken include: English, Portuguese
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