Troubleshoot error 129

Resolve error 129 when
FactoryTalk Optix Studio
 is unable to retrieve connection configuration parameters at startup.
  • Check if your MyRockwellAutomation credentials are valid.
  • Check internet connectivity.
    FactoryTalk Optix Studio
     requires outbound HTTPS access to
    *.cloud.rockwellautomation.com
     to retrieve authentication parameters.
  • Check firewall settings.
    Firewalls may block outbound connections to cloud endpoints. Ask your IT or network team to add
    *.cloud.rockwellautomation.com
     to the allow list.
  • Check proxy configuration.
    FactoryTalk Optix Studio
     uses the system HTTP stack. Confirm that any proxy is correctly configured in the operating system, and not just in a browser.
Restart
FactoryTalk Optix Studio
 to authenticate again.
Provide Feedback
Have questions or feedback about this documentation? Please submit your feedback here.
Normal