Jammed into a packed diner within earshot of the gate agent, I recently reflected on the extremes we have experienced in just a matter of months. From airports that were ghost towns, to airports, concerts, sporting events bursting at the seams. From relative diplomatic and stock market stability, to talks of world war and recession. From production orders screeching to a halt, to record-breaking demand and a global shortage of product.
Who could have predicted such polar contradictions, and how does the next chapter unfold?
Yet here in my fourth month as Americas President at Rockwell Automation, we’re focusing on what stands the test of time: creating a winning customer experience. From region to region, we’re getting back to basics: simplifying our processes, building trust and transparency, and becoming obsessed with what good looks like for our customers.
In times of volatility and uncertainty, this is our bedrock — the common thread through decades of propelling the manufacturing industry, and the thread that will pull us into the future.
From this foundation, what then becomes our North Star in these tumultuous times? We — along with our incredible partner community — strive to be the beacon for our customers on their digital transformation journeys. Our capabilities span across industrial automation and digital technologies, and our experts help our customers build the bridge to the promise of digital innovation.
Where supply chains have caused major disruption for us and for our customers, I’m nonetheless optimistic about our ability to help them win. We must reinforce the bedrock of knowledge and trust, and then seize the opportunity to lead.
I’m grateful to be part of this ecosystem that exudes agility, resilience and optimism. Together, we’ll navigate these waters and be the force forging the future.
Safe travels this summer, and I’ll see you on the road!
With gratitude,
Gina Ayala Claxton
Gina Claxton
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