OEM Services Aren’t a Hobby
To bring these services at scale to your customer, you’ll need to make this part of your strategic business model. It can’t be a hobby.
To do it right, to meet your service level agreements and to satisfy customer expectations, it will take a commitment from the top and an investment in manpower and technology. This is where monthly service contracts and a reliable revenue stream come in.
Fortunately, acceptance of remote connectivity and advances in cybersecurity are making this new revenue stream possible for more machine builders. As confidence grows and foundations and connectivity of infrastructure are built, the opportunity for OEM services to add value grows as well.
None of this means you should stop building equipment and doing what made your business the success it is today. But future value requires continued differentiation. Now is the time to listen carefully, adapt to and anticipate customer needs. Branch out and invest in the capabilities that will allow you to differentiate and solve for workforce challenges. And find reliable partners that can help you realize this business model of the future.
Visit us at interpack on 25 February - 3 March 2021 and experience a new world of interactivity and a whole new dimension of packaging and processing.