You’re going about your normal daily (or nightly) routine, and everything is great at the plant. Production is running smoothly, and everyone is happy. And then …. the call comes in … Line #1 is down, again.
And so the fire drill begins.
Most people have dealt with this situation in one form or another, whether you’re the technician sent in to fix the problem, the maintenance manager who’s called in because the team is stumped, or the storeroom representative who is now feeling pressure to find the right part. The list could go on, but you get the picture.
The next steps taken are critical to make sure that you are back to production as quickly as possible. So what do you do? Let’s walk through a scenario and see how you can improve your response to such an event.
When we talk with manufacturers, the sequence of steps may vary but they are typically about the same. A technician arrives at the scene and begins to troubleshoot, or perhaps they simply swap the part out in hopes that the problem is resolved.
Knowing When to Augment Your Team’s Technical Expertise with Outside Support
But what happens when you can’t figure out the problem? What if you could call an experienced engineer, even if you didn’t have one available on staff? Having the option to call for outside technical support can help in a number of ways.