Export Tech Support Logs

To help Rockwell Automation Technical Support troubleshoot your redundancy system, you can export Tech Support logs from the Event Log tab. When you export Tech Support logs, the RMCT exports all log entries for both partner redundancy modules to a BIN file.
To export Tech Support logs, follow these steps.
  1. On the Event Log tab, select Export Tech Support Logs.
    Export Tech Support Logs button in RMCT
  2. When the following message appears, select OK.
    Message to confirm export of event logs from both redundancy modules
  3. Browse to the directory in which to save the exported file and select Export.
    Export event log file location
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