Perhaps the problem is not a simple fix, and a technical support engineer can help diagnose your issue on the first call. Perhaps the growing skills gap and workforce shortage have hit you hard, and these engineers can help when technicians are not fully skilled to troubleshoot the Logix platform you are running.
Do you know your costs if you can’t get a problem at your plant resolved quickly?
According to our internal data, 75% of technical support issues can typically be solved with the first engineer you speak with, if using outside technical support such as Rockwell Automation TechConnect Support.
Let’s say that the issue cannot be resolved with a phone call. Now what do you do? On a critical line with no backup, you are probably calling the storeroom for a replacement part. This can go well, or poorly.
There is always hope that a new or remanufactured part is available and waiting for you to swap in. How confident are you after your initial troubleshooting that this part will solve the problem?
Now let’s assume for a moment that this failure is a BIG one. The issue is the main drive that is powering production line 1. If you have a replacement, you’re already ahead of the game. Do you have the expertise in the plant to get the new one installed?
Here’s where you may need to rely on emergency on-site services where field service engineers can be deployed to your facility in an emergency situation. Industrial automation support services can offer application and product expertise to help make sure that this swap goes smoothly and you are back up and running as quickly as possible.
By this time, you are likely back up and running at full capacity, and many times the sigh of relief comes. Everyone is back to the daily routine.
Here’s the thing, we’re not quite done.