WEBVTT 「00:08:51.1800000" NOTE recognizability:0.866 NOTE language:en-us NOTE Confidence: 0.828790378333333 a0ce446f-fe8e-46b8-b05e-3931d8e882a8 00:00:20.960 --> 00:00:22.538 嗨，我是 Nicole Bulanda。 NOTE Confidence: 0.828790378333333 974823b3-e03f-4f68-ab4e-e581e4098879 00:00:22.540 --> 00:00:24.640 我是 Rockwell Automation 的 NOTE Confidence: 0.828790378333333 17d3a1d5-0493-408a-8777-9d4bb1b75da0 00:00:24.640 --> 00:00:26.262 customer advocacy program manager， NOTE Confidence: 0.828790378333333 cace7c01-9caa-48e8-8fc2-7cc1ca3b60f4 00:00:26.262 --> 00:00:28.236 今天要來分享一些我們的成果。 NOTE Confidence: 0.828790378333333 c9eced44-bc61-4aa2-8f2e-73b642f6795e 00:00:28.240 --> 00:00:30.034 今天邀請到 Arrow Fabricated Tubing 的 NOTE Confidence: 0.828790378333333 3c738b06-3a0c-4298-ad7f-4b9d06099c0b 00:00:30.034 --> 00:00:31.951 Frank Freeman，來與我們聊聊 NOTE Confidence: 0.828790378333333 e0246b5a-c576-4663-85a6-51c67e5d6cd3 00:00:31.951 --> 00:00:33.616 他們成功案例。 NOTE Confidence: 0.828790378333333 3a68d117-3664-4b41-b786-161446e232a3 00:00:33.620 --> 00:00:35.104 嗨，Frank。妳好。嗨。 NOTE Confidence: 0.828790378333333 50387bd9-2925-47c5-947b-e38114b0719e 00:00:35.104 --> 00:00:36.588 可否請你向觀眾 NOTE Confidence: 0.828790378333333 edc1c6f7-b138-42cc-8c68-a1a9831d29e3 00:00:36.588 --> 00:00:38.359 自我介紹一下？ NOTE Confidence: 0.828790378333333 57a29927-3141-435c-94dc-bcb9e8c94484 00:00:38.360 --> 00:00:39.896 好，我叫 Frank Freeman。 NOTE Confidence: 0.828790378333333 49add973-cfad-4d68-9080-ec7cddd7af77 00:00:39.896 --> 00:00:42.200 我任職於 Arrow Fabricated Tubing。 NOTE Confidence: 0.828790378333333 eb589cf0-8c83-43a7-beaf-60906ddf014c 00:00:42.200 --> 00:00:44.630 我是業務與營運規劃 NOTE Confidence: 0.828790378333333 19e69064-f918-451c-b256-d3fdad5f95d1 00:00:44.630 --> 00:00:46.574 及製造系統部門的 NOTE Confidence: 0.828790378333333 ba7b6755-7c8f-4e5f-8f69-e70329deaa1a 00:00:46.574 --> 00:00:48.960 資深經理。 NOTE Confidence: 0.828790378333333 f117bcb7-0aef-4248-9a4f-ac4a89708405 00:00:48.960 --> 00:00:52.138 Arrow Fabricated Tubing 是做什麼的呢？ NOTE Confidence: 0.828790378333333 cb137c59-cf4d-465e-98f0-34c007f27f76 00:00:52.140 --> 00:00:56.676 我們生產 HVAC 產業、 NOTE Confidence: 0.828790378333333 72b49342-15ae-483b-be47-f86a462d1396 00:00:56.680 --> 00:00:59.180 空調使用的零件， NOTE Confidence: 0.828790378333333 c2471567-e212-4786-bf4a-63e516ca2c0f 00:00:59.180 --> 00:01:02.533 鋁管跟銅管等， NOTE Confidence: 0.828790378333333 46570a31-45ab-47bd-a4c4-0ec64d0dbabb 00:01:02.533 --> 00:01:05.538 銅焊也是我們的主營業務。 NOTE Confidence: 0.828790378333333 5821a14c-bd99-48d1-ace8-835d9b26987f 00:01:05.540 --> 00:01:06.662 了解，好厲害。 NOTE Confidence: 0.828790378333333 af632499-88cc-4c57-a979-a24a0f6b0fa7 00:01:06.662 --> 00:01:09.280 那你們第一次找 PLEX 時， NOTE Confidence: 0.828790378333333 a10e455f-bb4b-4ce7-ac1b-d60e544d38ae 00:01:09.280 --> 00:01:11.240 是想解決什麼問題？ NOTE Confidence: 0.828790378333333 ee3b9a14-419f-4700-aa70-bbcd9c11dba4 00:01:11.240 --> 00:01:13.450 或正面臨什麼挑戰？ NOTE Confidence: 0.828790378333333 c46472ce-b6ee-4941-9a28-08b08eb409e7 00:01:13.450 --> 00:01:13.982 有啊。 NOTE Confidence: 0.828790378333333 84e5df2e-0cd7-402f-80c3-dd027085c987 00:01:13.982 --> 00:01:16.584 我們的客戶喜歡 NOTE Confidence: 0.828790378333333 d52cbf84-d34a-48bf-aed3-7649e4e2f5e0 00:01:16.584 --> 00:01:18.006 我們所擁有的資料， NOTE Confidence: 0.828790378333333 68351c03-da0b-4d07-8fc9-3b999aaeb587 00:01:18.010 --> 00:01:20.698 但問題它們分散在 NOTE Confidence: 0.828790378333333 ac187abc-3f18-44db-aa84-1aad50e25adb 00:01:20.698 --> 00:01:22.042 各處。 NOTE Confidence: 0.828790378333333 8033a0b1-548a-448d-a3a9-4932f4315732 00:01:22.050 --> 00:01:24.766 有些資料我們是用 Excel 檔案提供， NOTE Confidence: 0.828790378333333 fb2ad49e-f621-48e2-90d3-8026789ac743 00:01:24.766 --> 00:01:27.095 有的又是 NOTE Confidence: 0.828790378333333 d7d4dc65-8fcb-4553-9738-6010260341b4 00:01:27.095 --> 00:01:30.185 手寫理貨單， NOTE Confidence: 0.828790378333333 a9809a49-9700-43db-a86a-57b48c61362f 00:01:30.190 --> 00:01:33.238 所以就是紙本， NOTE Confidence: 0.828790378333333 671d3c7e-9dca-474e-b684-61f680cf2d7b 00:01:33.238 --> 00:01:36.369 他們覺得這些資料很棒，但希望能整合起來。 NOTE Confidence: 0.828790378333333 075aee3c-6cb0-492f-b623-734c0f1b5071 00:01:36.370 --> 00:01:38.554 而 PLEX 是唯一一套系統， NOTE Confidence: 0.828790378333333 d289b7e2-6db0-466f-8147-ecc6686e81e7 00:01:38.554 --> 00:01:41.548 我們看過覺得有能力去 NOTE Confidence: 0.828790378333333 800fb5af-2f53-4791-9d1c-cec8e8e807d2 00:01:41.548 --> 00:01:43.484 整合優質資料 NOTE Confidence: 0.828790378333333 91730a29-1046-42cb-8a51-0f3396964fea 00:01:43.490 --> 00:01:47.610 與所有生產資料， NOTE Confidence: 0.828790378333333 a0a26933-1406-42e7-9740-e493d662343f 00:01:47.610 --> 00:01:50.144 以及製造業會收集到的 NOTE Confidence: 0.828790378333333 07b137af-d1ed-40ba-bc2e-ba60b60f8c51 00:01:50.144 --> 00:01:51.770 巨量資料。 NOTE Confidence: 0.828790378333333 e6462af8-0bc7-4183-b2d0-6d5d38313f5b 00:01:51.770 --> 00:01:52.388 那很棒。 NOTE Confidence: 0.828790378333333 40bc9051-86b2-466b-b1fb-fe2d654cbc67 00:01:52.388 --> 00:01:54.242 所以基本上這個挑戰 NOTE Confidence: 0.828790378333333 ad16d7ba-b993-4942-96a7-da01ff93bc48 00:01:54.242 --> 00:01:55.860 也算是來自客戶端的 NOTE Confidence: 0.828790378333333 e1980b07-037a-4246-afe7-e3a2833e66aa 00:01:55.860 --> 00:01:56.799 一個契機。 NOTE Confidence: 0.828790378333333 e37f305e-83f7-4d76-a20e-6aa519a012ef 00:01:56.800 --> 00:01:58.616 對，完全正確。 NOTE Confidence: 0.828790378333333 2cec6dea-3069-4d85-8852-dcc3038d5141 00:01:58.616 --> 00:01:59.712 很好。 NOTE Confidence: 0.828790378333333 bc3e56f9-b857-4e0b-9672-419812b17f7e 00:01:59.712 --> 00:02:02.280 那這些客戶拿到的資料是什麼？ NOTE Confidence: 0.828790378333333 6033c251-90c0-4bcb-8662-b431cfcec053 00:02:02.343 --> 00:02:04.688 他們想要的又是什麼？ NOTE Confidence: 0.828790378333333 5904cca1-6d8f-43e0-b52a-238a4d5a6fa7 00:02:04.690 --> 00:02:07.025 他們想了解 NOTE Confidence: 0.828790378333333 7ae07f31-034f-4484-9746-08ae5de2e7f2 00:02:07.025 --> 00:02:08.426 品質瑕疵的問題， NOTE Confidence: 0.828790378333333 ee9c207c-a489-4099-81e5-7f0288565f0f 00:02:08.430 --> 00:02:09.046 所以他們 NOTE Confidence: 0.828790378333333 957b5cf0-dcbb-480f-a2f4-e601f5e02bd2 00:02:09.046 --> 00:02:10.586 向我們收集 NOTE Confidence: 0.828790378333333 57c20448-36fd-4161-b729-6dcb5e746638 00:02:10.590 --> 00:02:11.078 我們生產時的 NOTE Confidence: 0.828790378333333 6e6e548d-ca61-41ec-b159-34061f56d51e 00:02:11.078 --> 00:02:12.542 瑕疵資料， NOTE Confidence: 0.828790378333333 c72c2c61-8862-4fdb-b83c-adb3a5a0e3c6 00:02:12.542 --> 00:02:13.948 雖然我們盡力減少瑕疵， NOTE Confidence: 0.828790378333333 d9598e01-4bc3-4c62-8332-b2118fff84ff 00:02:13.950 --> 00:02:16.337 但許多我們所服務的 NOTE Confidence: 0.828790378333333 959afa1f-b221-41a3-9547-775d04164b63 00:02:16.337 --> 00:02:18.120 重要客戶 NOTE Confidence: 0.828790378333333 140faaf6-ec9f-492f-91f1-c8162afae6b1 00:02:18.120 --> 00:02:20.899 希望能看見內部品質資料。 NOTE Confidence: 0.828790378333333 d874525b-2051-45ca-9e82-580428a5eb3f 00:02:20.900 --> 00:02:23.258 而那就是關鍵的部分。 NOTE Confidence: 0.828790378333333 3043182d-3b7d-4e76-a871-102f181ca723 00:02:23.260 --> 00:02:23.802 了解。 NOTE Confidence: 0.828790378333333 0cefd6bc-65af-4953-b142-fe3cd3a43e2a 00:02:23.802 --> 00:02:25.699 那麼你們決定用什麼方法來 NOTE Confidence: 0.828790378333333 d59e5e1f-f303-4ecf-b3c7-812d6f700b2e 00:02:25.699 --> 00:02:27.759 解決這個問題？ NOTE Confidence: 0.828790378333333 b85e4de1-f242-4382-984b-30b2bce1fa57 00:02:27.760 --> 00:02:30.070 我們在 2015 年 12 月 NOTE Confidence: 0.828790378333333 d6ac0251-f385-4573-b2b4-646c4e347896 00:02:30.070 --> 00:02:31.610 決定啟用 PLEX， NOTE Confidence: 0.867941808181818 d0c232fd-74b1-4c1e-85ee-e8112f3f27e4 00:02:34.190 --> 00:02:37.256 然後我們又花了一些時間 NOTE Confidence: 0.867941808181818 3571d500-7499-4543-9985-9a4058521aa7 00:02:37.256 --> 00:02:39.780 在建置上。 NOTE Confidence: 0.867941808181818 4ae5cc0e-cfbd-4f7c-86ee-585707c66ae6 00:02:39.780 --> 00:02:42.055 但當我們建置後， NOTE Confidence: 0.867941808181818 c38cc2fd-7f3b-4a68-8f55-c12aab909d17 00:02:42.060 --> 00:02:44.010 我們就能 NOTE Confidence: 0.867941808181818 81652a31-5c9f-4fef-82b6-80bf9014004d 00:02:44.010 --> 00:02:47.028 非常快速將大量資料 NOTE Confidence: 0.867941808181818 43e7226c-dd52-4e83-a53b-9218794d704e 00:02:47.028 --> 00:02:48.820 整合起來， NOTE Confidence: 0.867941808181818 2c3b11b3-e758-4e21-be5b-c4d84add7ed8 00:02:48.820 --> 00:02:50.530 因為 PLEX 的特色就是， NOTE Confidence: 0.867941808181818 739d3aef-f5c4-429f-b9f4-c9638ae70d96 00:02:50.530 --> 00:02:51.898 你每按一個鍵 NOTE Confidence: 0.867941808181818 788cc37f-eccc-47d1-ba04-7af3c24d7030 00:02:51.900 --> 00:02:54.680 都會記錄起來， NOTE Confidence: 0.867941808181818 82ab9e74-41e0-48ca-815c-519a585091f6 00:02:54.680 --> 00:02:58.260 所以資料很龐大。 NOTE Confidence: 0.867941808181818 3e8c0e47-453a-4c7f-8b7f-92ea145285be 00:02:58.260 --> 00:03:01.620 然後當我們回去看 NOTE Confidence: 0.867941808181818 3c8be06a-3dbd-4be8-9b7b-7b308f46763e 00:03:01.620 --> 00:03:03.640 從 2015 年之後的個人歷史記錄， NOTE Confidence: 0.867941808181818 632954e4-e6ef-403d-8cb2-91681a65156b 00:03:03.640 --> 00:03:05.327 那段期間的資料量真的很大， NOTE Confidence: 0.867941808181818 705ea4bd-25f3-43e3-b47b-e0796084b7bc 00:03:05.327 --> 00:03:07.258 而且我們全部收集起來了。 NOTE Confidence: 0.867941808181818 9983add9-7dff-4a86-8d28-43ca812ebe43 00:03:07.260 --> 00:03:08.736 那就是我打算問你的事。 NOTE Confidence: 0.867941808181818 68b165ad-3173-4736-b62c-35ff0dc9f4f0 00:03:08.740 --> 00:03:10.162 我知道這對客戶 NOTE Confidence: 0.867941808181818 b6253b7e-0604-4f09-8bc8-12cdebf3fb44 00:03:10.162 --> 00:03:10.873 有好處。 NOTE Confidence: 0.867941808181818 4906ec18-8017-4f4a-a67a-fcd9a738f734 00:03:10.880 --> 00:03:12.806 但對 Arrow Fabricated Tubing 公司本身而言， NOTE Confidence: 0.867941808181818 9b201117-e8cc-467e-83c1-dfce02340cce 00:03:12.806 --> 00:03:15.037 是否也有好處呢？ NOTE Confidence: 0.867941808181818 73664a59-f834-44b3-8579-4f8c4db5060a 00:03:15.040 --> 00:03:16.756 有啊，好處還很多， NOTE Confidence: 0.867941808181818 de42669b-4049-4571-9d6f-13bb35b5e227 00:03:16.756 --> 00:03:18.590 NOTE Confidence: 0.867941808181818 fa244ba8-28f4-4743-8f27-0fb0d9250f21 00:03:18.590 --> 00:03:20.660 有了資料之後， NOTE Confidence: 0.867941808181818 20572667-7092-4fa4-a480-dffc1293945e 00:03:20.660 --> 00:03:21.980 你就能知道該將重點放在哪裡。 NOTE Confidence: 0.867941808181818 292516e9-f3b1-4acd-88e4-fe28d888d8ca 00:03:21.980 --> 00:03:23.756 還有資源該投入在哪， NOTE Confidence: 0.867941808181818 68191579-84d0-4c8e-9872-dadcb01c9700 00:03:23.756 --> 00:03:26.420 因為現今公司都是 NOTE Confidence: 0.867941808181818 e9f210a1-0c4d-4631-90a5-5026ed4df434 00:03:26.420 --> 00:03:28.793 資源非常有限的， NOTE Confidence: 0.867941808181818 05c87b12-18ac-4d85-b293-696fddbae960 00:03:28.793 --> 00:03:31.518 所以你要確保正在做的事 NOTE Confidence: 0.867941808181818 3f60a357-fa94-4cca-a994-fceeee648365 00:03:31.518 --> 00:03:34.308 能有顯著的效果， NOTE Confidence: 0.867941808181818 859a6d24-ea1d-4a78-8785-0b7f4a08e094 00:03:34.308 --> 00:03:37.300 那資料挖掘就能幫我們做到這樣的事。 NOTE Confidence: 0.867941808181818 95ea136a-b4a2-4c3c-a573-c098a48a7568 00:03:37.300 --> 00:03:38.480 可以幫助我們 NOTE Confidence: 0.867941808181818 ea0a8fa7-7c95-4bd1-97d8-cac2022d36e0 00:03:38.480 --> 00:03:40.100 將資源擺在對的點上。 NOTE Confidence: 0.867941808181818 2f3f15c9-79f0-494f-8142-be48b7274cd3 00:03:40.100 --> 00:03:40.994 那很棒。 NOTE Confidence: 0.867941808181818 9f526e3e-b3d2-4bbf-8a21-af3860b70ff0 00:03:40.994 --> 00:03:44.123 那麼你們看到什麼成果了嗎？ NOTE Confidence: 0.867941808181818 b42ed8ee-a217-4c0f-b34c-f492cbdd8ac9 00:03:44.130 --> 00:03:47.046 其中一個就是在 NOTE Confidence: 0.867941808181818 2c0c7459-9dc5-4756-a8c9-e1d132b48ebc 00:03:47.046 --> 00:03:49.670 庫存管理方面。 NOTE Confidence: 0.867941808181818 579cc26b-878a-4eb8-aff4-c104a5bcb6ac 00:03:49.670 --> 00:03:53.410 使用 PLEX 前， NOTE Confidence: 0.867941808181818 5f948c60-7276-4c2a-8d8e-d1114f6b7ce2 00:03:53.410 --> 00:03:55.180 我們在產品進到成品倉庫前 NOTE Confidence: 0.867941808181818 6b5507fa-a6d3-40fd-bf7b-a85110263c8c 00:03:55.180 --> 00:03:57.249 就會有庫存損失， NOTE Confidence: 0.867941808181818 8bba2db0-8be3-4a76-b431-9a30c8ddd785 00:03:57.250 --> 00:03:57.912 就是說， NOTE Confidence: 0.867941808181818 e401f7ee-e524-4b81-beba-4ee1a75c2606 00:03:57.912 --> 00:04:00.229 花了很多時間生產， NOTE Confidence: 0.867941808181818 e74e59a9-569b-422b-b9ed-8df5a6907a0f 00:04:00.230 --> 00:04:02.358 然後在轉運過程中， NOTE Confidence: 0.867941808181818 351810cc-a50f-4191-b7ee-4287a9ce5fe8 00:04:02.358 --> 00:04:04.790 就會產生莫名的損失。 NOTE Confidence: 0.867941808181818 af8bba13-6461-45db-99fd-0fc76a0f1f5b 00:04:04.790 --> 00:04:07.200 也就是在這之前 NOTE Confidence: 0.867941808181818 b5265fa4-b59e-4e2a-897a-f18e5e8e022e 00:04:07.200 --> 00:04:09.128 我們的流程並不牢靠。 NOTE Confidence: 0.867941808181818 fac2fd5f-e91c-4d5b-abe4-33e17f008ef6 00:04:09.130 --> 00:04:10.680 所以當我們導入 PLEX， NOTE Confidence: 0.867941808181818 12b830ef-62b4-4cab-9a12-1b589d53222a 00:04:10.680 --> 00:04:12.964 我們開始將廠內所有東西 NOTE Confidence: 0.867941808181818 388359c4-eef0-4c7f-9020-bd97a3b29069 00:04:12.964 --> 00:04:15.248 都加上條碼。 NOTE Confidence: 0.867941808181818 f15e43a3-1559-40c2-be7c-1b4143e854e0 00:04:15.250 --> 00:04:17.186 包括庫存，還有地點也是。 NOTE Confidence: 0.867941808181818 46bf60be-6956-41f1-8269-003cf3cf214a 00:04:17.186 --> 00:04:20.090 從我們生產開始， NOTE Confidence: 0.867941808181818 1a325494-872b-442e-82a4-37b72799a51b 00:04:20.167 --> 00:04:22.948 到變成成品的整個過程， NOTE Confidence: 0.867941808181818 22d45c3f-c023-43bb-ac46-05282cc92814 00:04:22.948 --> 00:04:25.120 所以我們就能夠 NOTE Confidence: 0.867941808181818 51ce9839-f200-48cc-bebc-982bd83b0696 00:04:25.120 --> 00:04:28.504 進行掃描， NOTE Confidence: 0.867941808181818 84f4dee0-7d53-474e-a54e-2fe1e16cd88b 00:04:28.504 --> 00:04:30.448 然後讓它們在廠內的 NOTE Confidence: 0.867941808181818 c8c0b532-1a86-43eb-b36b-a62174e1c7a5 00:04:30.448 --> 00:04:33.240 不同地點間移動。 NOTE Confidence: 0.867941808181818 2624e3e7-d055-481b-98b5-595148f6d5da 00:04:33.240 --> 00:04:34.596 這樣就能有效管控。 NOTE Confidence: 0.867941808181818 22dca511-1c5c-43a3-b950-9cf1cf8a674f 00:04:34.596 --> 00:04:36.856 所以我們從 NOTE Confidence: 0.867941808181818 2e0bd011-5e26-47eb-b4cc-996e89df7f99 00:04:36.860 --> 00:04:40.980 成品庫存準確度不太好， NOTE Confidence: 0.867941808181818 c9e6811e-e1c1-4826-bb0b-c4dd7f207402 00:04:40.980 --> 00:04:44.864 變成能穩定維持在 98%、接近 99% 的 NOTE Confidence: 0.867941808181818 b72bc8ea-a129-4743-ab43-5d74036eb4d9 00:04:44.864 --> 00:04:47.680 水準。 NOTE Confidence: 0.867941808181818 65d01fa4-ca6c-4036-93f9-13dcb59f8bff 00:04:47.680 --> 00:04:49.530 哇，那成效很棒耶。 NOTE Confidence: 0.867941808181818 57f3355d-73b0-4dd3-bed3-836e285af012 00:04:49.530 --> 00:04:49.735 對啊。 NOTE Confidence: 0.867941808181818 02d66540-fc10-451c-bd6f-c509f0ad850c 00:04:49.735 --> 00:04:50.965 而我相信這也是 NOTE Confidence: 0.867941808181818 2ea859e8-6a23-4c25-9208-f59be6f3b947 00:04:50.965 --> 00:04:52.639 許多客戶會考慮到的， NOTE Confidence: 0.867941808181818 e53dfd0d-24bf-467f-a573-2dc1095f71b3 00:04:52.640 --> 00:04:55.280 尤其當你在不同地點有 NOTE Confidence: 0.867941808181818 f1e983c2-f8c9-4a2b-81ff-27dd4586b648 00:04:55.280 --> 00:04:57.392 多個設施要營運時， NOTE Confidence: 0.867941808181818 031726b9-8581-4416-a5d4-3b56e9dc06a2 00:04:57.400 --> 00:04:59.290 如果你沒有系統能做追蹤， NOTE Confidence: 0.867941808181818 c71a1e26-1d6e-4576-b334-87cc33377dd3 00:04:59.346 --> 00:05:01.338 真的很容易會將東西搞丟。 NOTE Confidence: 0.867941808181818 f17dbb42-d204-45ff-819f-843693c98f9e 00:05:01.340 --> 00:05:02.912 沒錯， NOTE Confidence: 0.867941808181818 8f75b9cb-b905-40f0-a510-adc1a2baf87e 00:05:02.912 --> 00:05:03.698 沒錯。 NOTE Confidence: 0.867941808181818 5b91a244-3101-47bc-a703-fdbe17f41611 00:05:03.700 --> 00:05:03.983 太好了。 NOTE Confidence: 0.867941808181818 3ba51e92-1b3a-4444-a883-493d3c5e7c62 00:05:03.983 --> 00:05:05.681 那麼你們導入 PLEX 後還有什麼 NOTE Confidence: 0.867941808181818 532168dd-9fea-4a92-90cb-e76c102af54c 00:05:05.681 --> 00:05:07.019 其他成果嗎？ NOTE Confidence: 0.867941808181818 ed153194-4b8d-4741-97fa-c9af62de75a8 00:05:07.020 --> 00:05:08.736 它對於 Arrow Fabricated Tubing 的生意 NOTE Confidence: 0.867941808181818 25855758-6f24-455a-bffa-3168554fabe2 00:05:08.736 --> 00:05:09.880 有什麼影響。 NOTE Confidence: 0.867941808181818 0dbb32db-3a4f-44c4-a618-c9a7d733bc43 00:05:09.880 --> 00:05:12.078 那其他我們還有 NOTE Confidence: 0.867941808181818 f40b50fb-5312-4a8e-b834-13f6ce460010 00:05:12.078 --> 00:05:13.949 做到的就是， NOTE Confidence: 0.867941808181818 74553d72-4f74-4c59-969a-7b458ede7363 00:05:13.949 --> 00:05:15.965 在 PLEX 上線一段時間後， NOTE Confidence: 0.867941808181818 81f98d80-be8a-472a-8147-c33822da76e4 00:05:15.970 --> 00:05:20.030 我們建置了 Demand Caster。 NOTE Confidence: 0.867941808181818 ddf79f23-d6d4-4b74-a3a4-6be007195c5b 00:05:20.030 --> 00:05:23.544 也是 PLEX 的一部分， NOTE Confidence: 0.867941808181818 d05c2925-f671-4688-bc6c-863618375081 00:05:23.550 --> 00:05:23.854 嗯， NOTE Confidence: 0.867941808181818 0f742e9c-214d-445b-8d09-294e97202704 00:05:23.854 --> 00:05:25.982 就我們的生意上來說， NOTE Confidence: 0.867941808181818 4f1f25f2-3ee0-4546-97a8-9f50c91c965f 00:05:25.982 --> 00:05:28.337 我們有一些重大 NOTE Confidence: 0.867941808181818 72bde303-5f25-4e92-87c2-9ad113ece0e9 00:05:28.337 --> 00:05:30.417 客戶擁有不錯的 NOTE Confidence: 0.867941808181818 fac443ba-25c3-49d2-9aad-4964e05f787c 00:05:30.417 --> 00:05:32.768 預測系統， NOTE Confidence: 0.867941808181818 00591455-46be-42a3-9aa0-02924ecb82ee 00:05:32.770 --> 00:05:34.674 或至少他們 NOTE Confidence: 0.867941808181818 daae83dd-ec09-4b60-a5b9-24e7c8977cf1 00:05:34.674 --> 00:05:36.554 會給我們提供他們 NOTE Confidence: 0.867941808181818 ffcb9cd4-af58-4eff-94d8-b3f744cc8482 00:05:36.554 --> 00:05:38.214 打算要銷售什麼的資料。 NOTE Confidence: 0.867941808181818 deab92c0-d1fe-4b94-8d67-ff82c238dd9e 00:05:38.220 --> 00:05:40.506 那我們也有 NOTE Confidence: 0.867941808181818 ed85f3e1-585c-4200-ad4b-b8808250c512 00:05:40.506 --> 00:05:42.489 很多客戶 NOTE Confidence: 0.867941808181818 653a6acd-40bf-4c59-b380-ef48ece89b68 00:05:42.489 --> 00:05:44.394 在這方面做得馬馬虎虎， NOTE Confidence: 0.867941808181818 d992ae6c-7080-475f-8389-9ef8d538b558 00:05:44.394 --> 00:05:46.490 就是會跟我們下單， NOTE Confidence: 0.867941808181818 f12ef9d7-17f0-4bd3-8eea-723e84456c41 00:05:46.490 --> 00:05:48.220 但從不會告訴我們 NOTE Confidence: 0.867941808181818 e8d610dd-73d8-4d28-82da-33fda8bdf379 00:05:48.220 --> 00:05:49.950 他們的 NOTE Confidence: 0.893188920666667 8f8f2199-efb5-4c61-9563-386ad4f9e4d2 00:05:50.026 --> 00:05:51.616 購買計畫。 NOTE Confidence: 0.893188920666667 8f64714f-268f-4e04-a71f-57bb0c1df474 00:05:51.620 --> 00:05:53.012 而有了 Demand Caster， NOTE Confidence: 0.893188920666667 ccb71b88-9134-4d78-ab5c-53cb660bd6bc 00:05:53.012 --> 00:05:55.582 我們就能利用 NOTE Confidence: 0.893188920666667 47b83b40-2114-4aa0-b1f5-b6f5766da55d 00:05:55.582 --> 00:05:57.982 過去在 PLEX 中收集的 NOTE Confidence: 0.893188920666667 775a568c-82e5-414b-bb1f-9e9bcf109b11 00:05:57.982 --> 00:06:01.700 歷史記錄資料幫我們 NOTE Confidence: 0.893188920666667 6fe29f42-5a15-44b3-8ea0-f896552e0da9 00:06:01.700 --> 00:06:04.375 針對客戶未提供預估的 NOTE Confidence: 0.893188920666667 70cedeaa-2137-44f5-868c-6f9ea4f1adec 00:06:04.380 --> 00:06:06.240 特定品項產生一份 NOTE Confidence: 0.893188920666667 2170b8bf-27bb-4539-828f-8321d75e8a89 00:06:06.240 --> 00:06:08.100 預估資料。 NOTE Confidence: 0.893188920666667 15fa9a38-fb19-4399-a70e-57ede197d3f4 00:06:08.100 --> 00:06:10.828 那對於我們而言很重要， NOTE Confidence: 0.893188920666667 bf3d5801-a976-45e4-b501-8a4a711a5255 00:06:10.828 --> 00:06:13.527 就是能看到我們應有的長期規劃， NOTE Confidence: 0.893188920666667 94d8cac2-e1af-40e4-b932-8dfd5d54dbaf 00:06:13.527 --> 00:06:16.248 也能夠幫助我們規劃 NOTE Confidence: 0.893188920666667 0f053b34-d802-4cd4-ba95-2577d93ec84e 00:06:16.248 --> 00:06:19.820 原物料流量。 NOTE Confidence: 0.893188920666667 56140314-90c2-4c64-b29c-4d8aa7547868 00:06:19.820 --> 00:06:21.060 是很大的加分。 NOTE Confidence: 0.893188920666667 eba66cc5-2b25-4722-a592-ed928150aaa1 00:06:21.060 --> 00:06:21.966 那很了不起。 NOTE Confidence: 0.893188920666667 3f7f77b2-744a-4855-b6c7-5b2a2fa06b6f 00:06:21.966 --> 00:06:24.080 那我猜做這樣的事情， NOTE Confidence: 0.893188920666667 832d9185-5a40-4ce6-856f-2a8b748d5a38 00:06:24.080 --> 00:06:26.276 是否這樣的預測資訊 NOTE Confidence: 0.893188920666667 75a31ed2-6c76-4827-95a9-5947d504fc38 00:06:26.276 --> 00:06:27.740 也能幫助你們與 NOTE Confidence: 0.893188920666667 312b9cb2-f67e-444a-8369-a1d712d405d8 00:06:27.805 --> 00:06:29.460 客戶分享呢？ NOTE Confidence: 0.893188920666667 a0d05567-109c-44ed-9f71-f6746cb48a1c 00:06:29.460 --> 00:06:33.148 是啊，我們有做一些這樣的事， NOTE Confidence: 0.893188920666667 e9169560-1305-467c-856e-9049bc32ee07 00:06:33.148 --> 00:06:35.356 就是將一些回饋資訊提供給客戶， NOTE Confidence: 0.893188920666667 bf00101c-4eed-4231-a803-f936493c56c8 00:06:35.356 --> 00:06:37.818 告訴他們我們對他們的預測是什麼。 NOTE Confidence: 0.893188920666667 08a29fb7-9e24-4520-a2fc-d5f593ea24b2 00:06:37.820 --> 00:06:39.064 尤其是針對那些 NOTE Confidence: 0.893188920666667 f376ca70-bf50-495a-bedb-c3cab7986252 00:06:39.064 --> 00:06:40.930 營運上在這方面做的不是 NOTE Confidence: 0.893188920666667 8ed30fd1-1d8b-46cc-ae60-a1a7ced8337c 00:06:40.990 --> 00:06:42.370 那麼紮實的客戶。 NOTE Confidence: 0.893188920666667 440590f2-25a1-4bed-9c41-85b856fca4cc 00:06:42.370 --> 00:06:44.692 所以真的蠻有幫助的， NOTE Confidence: 0.893188920666667 3bb63772-5da6-40ca-8559-8635642ebbe1 00:06:44.692 --> 00:06:47.246 就是能將資料 NOTE Confidence: 0.893188920666667 2c7b2e6e-8b56-4ffd-b09d-898e30bbd85c 00:06:47.246 --> 00:06:49.639 回饋給客戶， NOTE Confidence: 0.893188920666667 c17adf1c-10a0-47b8-8f78-5c4493833703 00:06:49.640 --> 00:06:52.946 了解關於我們與客戶之間的現況， NOTE Confidence: 0.893188920666667 2403e2f1-4f95-4f33-a5b1-402a6aa80b51 00:06:52.946 --> 00:06:55.180 所以他們知道 NOTE Confidence: 0.893188920666667 d799741a-3637-482f-af32-0a96e2b85ab2 00:06:55.180 --> 00:06:55.882 我們有心 NOTE Confidence: 0.893188920666667 e53dd75c-a6d5-4616-b936-9832bb35d44b 00:06:55.882 --> 00:06:57.286 幫他們做對的 NOTE Confidence: 0.893188920666667 24eb1d8a-22fd-4b3c-97ca-c04f9cd15d80 00:06:57.286 --> 00:06:58.578 事情。 NOTE Confidence: 0.893188920666667 d593a1d3-827a-4ada-bdf9-7bbf5ed133e4 00:06:58.580 --> 00:07:00.380 那是很大的加分。 NOTE Confidence: 0.893188920666667 ef30ee1a-ec7b-46be-81a3-e4bfa59ed873 00:07:00.380 --> 00:07:01.767 那對於關係的建立一定很有幫助， NOTE Confidence: 0.893188920666667 8455e078-7bf6-4ec1-a96d-6cf5a6811cfe 00:07:01.767 --> 00:07:04.219 光是因為你們有這樣的資料， NOTE Confidence: 0.893188920666667 1ca240c7-6f59-4664-853d-76a23654180a 00:07:04.219 --> 00:07:06.211 就可以給他們一定程度的 NOTE Confidence: 0.893188920666667 0483a437-5703-45ac-a06f-b18bb7bbcd94 00:07:06.211 --> 00:07:07.846 額外諮詢 NOTE Confidence: 0.893188920666667 5f6ae0cf-755d-4205-9a0e-d5f22bd82cb8。 00:07:07.846 --> 00:07:08.966 就很棒了。沒錯， NOTE Confidence: 0.893188920666667 58079cc3-fddc-43a1-9992-f7de1bb2f8e3 00:07:08.966 --> 00:07:10.762 就是這樣。妳說的完全沒錯。 NOTE Confidence: 0.893188920666667 2ad82ed2-cec7-453f-89e2-69383f4e5758 00:07:10.762 --> 00:07:12.538 而且客戶也很珍惜這件事。 NOTE Confidence: 0.893188920666667 8b0ad909-f0b9-495e-ad80-f1252781f0aa 00:07:12.540 --> 00:07:13.274 尤其是 NOTE Confidence: 0.893188920666667 61e0317d-3f6a-4715-8cda-e90673e7ebd6 00:07:13.274 --> 00:07:15.843 在現在這個時代， NOTE Confidence: 0.893188920666667 1d3eab66-07ec-4ce6-9471-ad20dd44272e 00:07:15.850 --> 00:07:18.210 生意難做啊， NOTE Confidence: 0.893188920666667 adada5dd-6f99-4d77-8f22-4f3ce4dec103 00:07:18.210 --> 00:07:22.010 要能成功還要能走得長遠很難。 NOTE Confidence: 0.893188920666667 54ab4390-ac8a-49ea-b94b-389dcdc9df0e 00:07:22.010 --> 00:07:23.560 如果客戶知道 NOTE Confidence: 0.893188920666667 038bdd21-f438-4caa-80b4-d0dc1f851f94 00:07:23.560 --> 00:07:25.110 你們一直很重視他們， NOTE Confidence: 0.893188920666667 6381c03b-7684-4d38-9f52-10b697c69705 00:07:25.110 --> 00:07:26.470 那感覺真的不一樣。 NOTE Confidence: 0.893188920666667 7907d7a0-aee4-4bf8-b754-509aa2df75e8 00:07:26.470 --> 00:07:26.978 真是太好了。 NOTE Confidence: 0.893188920666667 550bc19a-40ea-4279-89eb-95e0327a6b81 00:07:26.978 --> 00:07:28.502 那你是否還有看到 NOTE Confidence: 0.893188920666667 ff4c6bd4-dedb-43b3-b690-cb9daaef4d9f 00:07:28.502 --> 00:07:29.990 什麼成果是可以分享的？ NOTE Confidence: 0.893188920666667 90b1ef8d-f077-41ab-9071-68633695b19c 00:07:29.990 --> 00:07:31.382 或是有什麼建議可以提供給 NOTE Confidence: 0.893188920666667 ac8eb85c-1714-4600-b807-3ca31213637c 00:07:31.431 --> 00:07:32.949 觀眾的？ NOTE Confidence: 0.893188920666667 b5fcb8e6-2f23-4afd-b7da-8ea1d103f2d8 00:07:32.950 --> 00:07:36.490 這嘛，就是我們做的事， NOTE Confidence: 0.893188920666667 f16f18a4-8d37-41fd-8b88-a8d30f531afe 00:07:36.490 --> 00:07:38.110 我們有一個願景， NOTE Confidence: 0.893188920666667 00f49497-ca51-4c95-8882-af8a75070c24 00:07:38.110 --> 00:07:40.038 我們的領導者， NOTE Confidence: 0.893188920666667 c405e5e7-4ff4-4979-92ae-97c0662e6343 00:07:40.038 --> 00:07:42.762 我們的總裁希望 NOTE Confidence: 0.893188920666667 9b628463-46ee-45b7-875c-8cbd181e2509 00:07:42.762 --> 00:07:44.882 能做有助於這樣 NOTE Confidence: 0.893188920666667 da7c39f0-5c1e-4d0e-b643-6451ddaa5dd2 00:07:44.882 --> 00:07:46.930 整合的事， NOTE Confidence: 0.893188920666667 3886abab-1bd7-46b8-9253-8d3c587c29bf 00:07:46.930 --> 00:07:49.116 然後我們花了很多時間 NOTE Confidence: 0.893188920666667 ab81b35a-3ef7-4d9f-a16d-02a89e134e4a 00:07:49.116 --> 00:07:51.830 去尋找對的夥伴。 NOTE Confidence: 0.893188920666667 ad4b1ef9-b0e3-4056-b940-02f193b0c102 00:07:51.830 --> 00:07:55.988 以及能幫助我們整合的夥伴。 NOTE Confidence: 0.893188920666667 fe224d86-09a5-4ad7-8b91-fb7d907a8481 00:07:55.990 --> 00:08:00.390 那隨著我們 NOTE Confidence: 0.893188920666667 d7e99d26-780f-4837-ae70-22e33986ea30 00:08:00.390 --> 00:08:02.150 建置的過程中， NOTE Confidence: 0.893188920666667 abb5c214-6f59-4c8e-a7f9-7cb8a755a345 00:08:02.150 --> 00:08:05.356 我們花了很多時間 NOTE Confidence: 0.893188920666667 f77550c3-1512-4066-9263-93c1bfd3cf01 00:08:05.356 --> 00:08:07.618 自己做研究， NOTE Confidence: 0.893188920666667 898f4372-1496-4e5e-b7e6-97a640df0e81 00:08:07.618 --> 00:08:11.198 希望能判斷最適合我們的解決方案， NOTE Confidence: 0.893188920666667 860357f3-68bb-406a-a558-89b0fe6a1f3a 00:08:11.198 --> 00:08:14.134 包括我們怎樣看待業務、 NOTE Confidence: 0.893188920666667 fe832737-6793-4ed4-8921-48a2a1d7d9d0 00:08:14.140 --> 00:08:16.628 我們希望生意往 NOTE Confidence: 0.893188920666667 7d48f847-035b-43cc-92f2-0151ab117564 00:08:16.628 --> 00:08:19.155 哪個方向走， NOTE Confidence: 0.893188920666667 a889a2ef-f934-4121-9c62-dbca8e829da6 00:08:19.155 --> 00:08:22.270 那真的是很關鍵的部分。 NOTE Confidence: 0.893188920666667 df223de4-6aae-46c7-b67a-71a0b43ae9c7 00:08:22.270 --> 00:08:24.510 非常感謝 Frank 花時間與我們 NOTE Confidence: 0.893188920666667 92f607f5-2ed3-4533-be5d-c5f025502990 00:08:24.510 --> 00:08:26.673 分享你們的故事。 NOTE Confidence: 0.893188920666667 436ea163-eb76-4ee0-bdba-302f08b85c92 00:08:26.673 --> 00:08:28.238 真的很詳細。 NOTE Confidence: 0.893188920666667 68dcc3a8-2e20-465a-bcb2-4db1273c9153 00:08:28.240 --> 00:08:29.314 我受益良多。 NOTE Confidence: 0.893188920666667 9e2833c7-1839-487b-a683-40b73c4ee87b 00:08:29.314 --> 00:08:30.030 謝謝。