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Direct Dial Menu
To route your phone support request directly to a product support specialist,* call 1-440-646-3434, select Option 3 (Technical Support), select Option 1 (Direct Dial), select Option 1 and enter a three-digit code from the tables below.
- Activation
Activation Direct Dial Code Software Activations, Copy Protection 010 - Controllers
Controllers Direct Dial Code ControlLogix, FlexLogix, RSLogix 5000, Safety Processor, Communications, Associated I/O and Instruction Set 100 CompactLogix, RSLogix 5000, Communications, Associated I/O and Instruction Set 101 PLC-2, 3, & 5, and 5/250 Processor, Communications & Associated Programming Software, I/O & Instruction Set 102 SLC 500, MicroLogix Processor, Communications & Associated Programming Software, I/O & Instruction Set 103 Pico Controller, Associated Software and Instruction Set. 104 Softlogix 5 & 5800, RSLogix 5000 Emulate, Communications, Programming Software, I/O and Instruction Set 105 Automax, Automate, Shark 106 Power Monitor, RSPower 107 RSTestStand 108 Process — Foundation Fieldbus 109 - Visualization
Visualization Direct Dial Code FactoryTalk View SE, RSView SE 200 RSView 32 201 FactoryTalk View ME, RSView ME, PanelView Plus and PanelView Plus CE 202 PanelView Classic, Standard, Enhanced Terminals and PanelBuilder Software 203 PanelView Component 204 Message Displays 205 Industrial Computers and Monitors 206 - NetLinx
NetLinx Direct Dial Code DeviceNet, ControlNet, Ethernet Associated RSNetworx Software 300 RSLinx Classic, RSLinx Enterprise and Factory Talk Gateway 301 Communications Cards, 1784-PCMK, PCD, PCC, PKTX, KT, KTX 302 302 Rockwell Automation Network Switches (Managed and Unmanaged) 303 Remote Access Dial-in Modems 304 - Motion
Motion Direct Dial Code ControlLogix Motion, Interface Cards and Associated Software. 400 Kinetix and Ultra Servo Drives and Motors and Associated Software (includes Ultra 3000, 100, 200) 401 Ultra Servo Drives with DeviceNet 402 Ultra 5000 403 1394, S-Class, GML Commander 404 CNC Motion 7100, 7300, 8200, 8400, 8600, Bandit, 9 Ser./PC9 405 Elecrocraft Servo Drives and Motors 406 IMC Motion (121, 123, 110, ODS Software), HSRV, HSTP 407 AB Legacy Servo Drives (1387, 1388, 1391, 1392), 8720 408 1398 PDM Ultra Plus, IQ2000 / 5000 with GML Ultra and IQ Master Software 409 Anorad Linear Motors 410 410 - Drives and Motors
Drives and Motors Direct Dial Code PowerFlex 70/700 - PF70, PF70EC, PF700VC 500 PowerFlex 4/40 - PF4, PF4M, PF40, PF40P, PF400 501 PowerFlex 755 502 502 Comm Networks - Drives with any communication module except the Cnet or any PF700S drive 503 AC Legacy - 1302, 1329I, 1330, 1331, 1332, 1333, 1334, 1335, 1336(Classic), 1340, 1341, 1350, 1351, 1352, 161, 3400 504 AC Vector - 1336T (Force), 1336E (Impact) 505 Plus/Plus II - 1336S (Plus), 1336F (Plus II) 506 160/1305 507 700S 508 ControlNet - Drives with Cnet except the 700S 509 Application - Presales calls 510 DC Drives - 1395, 1397 and PFDC 511 Reliance 512 Medium Voltage 513 Motor Products 514 - Data Management Software
Data Management Software Direct Dial Code FactoryTalk AssetCentre, RSMacc 600 RSBizware (Historian Classic, PlantMetrics, Scheduler) 601 FactoryTalk Historian SE 602 Factory Talk Transaction Manager, RSSQL 603 FactoryTalk Batch, RSBatch, eProcedure, Material Track, Campaign Manager 604 FactoryTalk Production Centre 605 PMX 606 FactoryTalk VantagePoint 607 - Integrated Condition Monitoring (*including legacy Entek products)
Integrated Condition Monitoring* Direct Dial Code XM, Enpac, Datapak Enwatch, Emonitor,Enshare, RSMACC Enterprise Online, 6600, Sensors 700 - Industrial Control Components
Industrial Control Components Direct Dial Code NEMA and IEC Motor Control Products (Contactors, Safety Contactors, Overload Relays, Starters, Pushbuttons, Terminal Blocks, Disconnect Switches, Transformers, Circuit Breakers, Control Relays and Timers) 800 Condition Sensing Switches (Pressure, Temperature, Float, Rotating Cam, and Speed Sensing) 801 Signaling Devices 802 Distributed Starters (Armorstart) 803 Solid-State Soft Starters (SMC's) 804 Electronic Motor Protection (E1 Plus and E3 Overload relays, 825-M and 825-P Motor Management Systems 805 Power Supplies 806 Temperature Controllers (Bul. 900TC) 807 Machine Alert Products (Bul. 809, 810, 813, 817, 819, 1409, and 1410) 808 Sensors and Connection Systems 809 Safety 810 RFID / Multisight 811 - CENTERLINE Motor Control Centers
CENTERLINE Motor Control Centers Direct Dial Code CENTERLINE Motor Control Centers Sales Support 900 CENTERLINE Motor Control Centers Hardware Post-Sales Technical Support 901 CENTERLINE Motor Control Centers Configuration Software (CIRCE or CenterOne) 902 CENTERLINE Motor Control Centers DeviceNet or IntelliCENTER Software Support 903
* Available in North America only.