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Support Resources

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Product Compatibility and Download Center

Get help determining how products interact, checking features and capabilities, and finding associated firmware.

If this is not your country, please select your country to get the right support.

Knowledgebase

Start with the Rockwell Automation Knowledgebase for 24/7 technical information and assistance:

  • View technical/application notes
  • Obtain software patches
  • Subscribe for product/service email notifications
  • Ask questions, and much more!

Other Tools

TechConnect Support may be required to use some online features and/or obtain phone support.

Rockwell Automation products are subject to a variety of certification and registration requirements throughout the world, and not all products may be available for sale or use in your particular region. Please contact your local Rockwell Automation sales office or authorized Allen-Bradley distributor for further information on local product availability.

U.S./Canada

Call 1-440-646-3434 (go directly to a product support specialist with Direct Dial Codes)

Canada (OnSite Callout Services Only)

  • Weekdays 8am-5pm local time: Use our Worldwide Locator for local contact information
  • Weekends, holidays, weekdays 5pm-8am local time: Call 1-800-422-4913

Outside U.S./Canada

Use our Worldwide Locator for local contact information.

TechConnect Support may be required to use some online features and/or obtain phone support.

Rockwell Automation products are subject to a variety of certification and registration requirements throughout the world, and not all products may be available for sale or use in your particular region. Please contact your local Rockwell Automation sales office or authorized Allen-Bradley distributor for further information on local product availability.

Live Chat

Rockwell Automation offers as an alternative for customers with TechConnect Support to obtain live technical assistance — without picking up the phone!

*Chat now for support on:

  • Activations Support
  • Armorstart
  • Bul 150 SMC Flex
  • ControlLogix & PLC Hardware/Software
  • Communications (RSlinx & Communications Devices)
  • CompactLogix Hardware / Software
  • Electronic Overload Relays
  • FactoryTalk® View ME Software
  • FactoryTalk® View SE Software
  • Industrial Computers
  • Motion (Kinetix, ControlLogix)
  • NetLinx Architecture (DeviceNet™, ControlNet™, and EtherNet/IP™)
  • PanelView™ Operator Terminals
  • RSView®32™ Software
  • SLC & MicroLogix Hardware / Software
  • Condition Monitoring
  • Low Voltage AC Drives
  • Low Voltage Motor Control Center
  • Chat support available in English and Spanish for all products

Availability

The program is available to customers located in the Americas for the products listed above, 8:00am to 5:00pm ET Monday-Friday.
*A Knowledgebase account is required to log in.

TechConnect Support may be required to use some online features and/or obtain phone support.

Rockwell Automation products are subject to a variety of certification and registration requirements throughout the world, and not all products may be available for sale or use in your particular region. Please contact your local Rockwell Automation sales office or authorized Allen-Bradley distributor for further information on local product availability.

If You Have TechConnect Support

Please use Ask a Question [English | Español]. A Knowledgebase account is required to log in.

Don't have TechConnect?

You can also submit an email support request for Industrial Control and Presence Sensing products.

TechConnect Support may be required to use some online features and/or obtain phone support.

Rockwell Automation products are subject to a variety of certification and registration requirements throughout the world, and not all products may be available for sale or use in your particular region. Please contact your local Rockwell Automation sales office or authorized Allen-Bradley distributor for further information on local product availability.

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