Repair Services & Renewal Parts
Remanufacturing Services
Just fixing the problem that caused your equipment malfunction/failure isn't always enough to guarantee its proper operation. Unlike other repair services, our comprehensive seven step remanufacturing process restores your equipment to its original operating condition to make sure it will function reliably.
Our 18 global, ISO certified remanufacturing facilities use the same high quality parts, standards, and specifications as the original manufacturing process to restore your automation equipment to like new condition. Depending on the service level selected, all remanufactured equipment includes a 12, 18 or 24 month comprehensive warranty.
All remanufactured equipment also includes:
- Installation of applicable updates/enhancements
- Replacement of failed/aged components
- Parametric testing
- Cleaning and cosmetic restoration
The following delivery options are available for Remanufacturing Services:
- Economy Service — Your failed or malfunctioning product is sent through our seven step process and returned via normal shipping process. This service includes a 12 month warranty on entire unit.
- Standard Service — You are advanced a remanufactured product within 3-5 days. Return shipping costs are waived if the failed, non-warranty unit is sent back within 15 days. This service includes an 18 month warranty on entire unit.
- Priority Service — Includes next day delivery*, from over 50,000 remanufactured Allen-Bradley catalog items inventoried at our global parts hubs. Return shipping costs are waived if the failed, non-warranty unit is returned within 15 days. Emergency 24x7x365 service is also available. This service includes a 24 month warranty on entire unit.
*Faster delivery is available. Additional charges may apply.
Seven Step Remanufacturing Process
- Receipt and Verification — Catalog numbers, series, and revision levels are verified and a bar code is applied for easy tracking of repair history and order status
- Revisions and Enhancement — Your module is cleaned, inspected, and updated to the latest applicable hardware and copyrighted firmware revisions. This helps extend equipment life and ensure integration with newer products.
- Component Verification/Replacement — Rockwell Automation Remanufacturing Services utilize a proactive and predictive maintenance approach. Suspect components are tested, verified and replaced with Rockwell Automation specified quality components if needed. Damaged components will be replaced by parts that have been pre-screened, burned-in, and specifically selected for Rockwell Automation.
- Dynamic Functional Testing — Specially-trained technicians evaluate operational status using dedicated test equipment including parametric testing.
- Environmental Testing — Dynamic environmental testing identifies intermittent problems not readily apparent, helping prevent premature failures in the future.
- Final Quality Control Inspection — All equipment is cosmetically cleaned and visually inspected by Quality Control Inspectors for complete compliance to Rockwell Automation standards.
- Secured Shipping — Modules are placed in custom-engineered anti-static bags or containers to help protect them against static discharge during shipment.