Remote Support Services

Contact Remote Support Services

• For U.S./Canada
  Call 1-440-646-3434
• Outside U.S./Canada

Related Links

• Product Profile
• Enterprise TechConnect Product Profile

Remote Support Services

TechConnect Support

With TechConnect^SM Support, your site has unlimited, real-time access to Rockwell Automation's global network of SCP certified Customer Support Centers and technical resources. Whether you need help installing, configuring and maintaining equipment and software, obtaining software updates, diagnosing and fixing operating problems, or performing basic programming tasks, we deliver the tools and answers you need to get and keep your operation up and running. Benefits include:

• Simplify technical support management: one agreement per site or enterprise (multiple sites), coverage based on product families (not individual products), easily change coverage during agreement term.
• Reduce downtime, improve productivity, and reduce time to market by obtaining the technical information you need when you need it.

• Features & Services Levels
• Product Family Coverage

Standard Products

Support is provided for all products listed within a product family. (e.g., Automation Control Products)

• Automation Control

  • Programmable Controllers — ControlLogix, FlexLogix, CompactLogix, PLC-5, Automax PLC, SLC 500, MicroLogix, SoftLogix5800, SmartGuard 600, GuardPLC
  • Operator Interface — PanelView, PanelView Plus, PanelBuilder, FactoryTalk View ME (formerly RSView ME), Portable HMI, RediPanel, InView, Dataliner, DTAM, Industrial Computers
  • Distributed I/O — Flex I/O, POINT I/O, Block I/O, Expansion I/O, Remote I/O
  • Networks — DeviceNet, ControlNet, EtherNet/IP, DH+, DH-485, RSLinx Lite, RSNetworx
  • Related Software — RSLogix, RSGuardian, RSLadder, RSEmulate, RSMACC Server, Change Management & Network Health
  • Condition Monitoring— XM Modules, Auto Asset Management & Online Condition Monitoring

• Drives

  • PowerFlex Series (excluding 7000), 1395, 1397, 1365, 1336E, 1336T, 1336R, 2364E NRU, 2364F RGU, 2362F, 2362H, 2362L, 2362M, 2362N, 2362Q 700 Common Bus, 2362S 700S Common Bus, 1336Plus, 1336PlusII, DC2, DC3, FlexPak 3000, FlexPak Plus, GV3000, GV3000/SE, GV6000, LiquiFlo, LiquiFlo 1.0, LiquiFlo 1.5, LiquiFlo 2.0, MD60, MD65, MinPak Plus, SP500, SP600

• Industrial Motion Control

  • Rack-based Motion Products — SLC (1746-HSRV, 1746-HSTP), ControlLogix (1756-M02AE, M08SE, M16SE, M03SE, M02AE, M02AS, HYD02, 1758M04SE)
  • Servo drives — Kinetix 2000, Kinetix 6000, Kinetix 7000, Ultra100, Ultra200, Ultra3000, Ultra5000, Ultra1500, 1394
  • Programming software — SoftLogix5800, GML Commander, UltraWARE, UltraMaster

Advanced Software

Support is provided for each software package you select within a family (e.g., FactoryTalk View)

• HMI/Communication

  RSView32 Works and Runtimes, FactoryTalk View (HMI / Communication Software), RSLinx (Professional, OEM, Gateway), RSTrend, FactoryTalk Gateway

• Information

  FactoryTalk Transaction Manager (formerly RSSql), FactoryTalk Historian (formerly RSBizWare Historian), FactoryTalk Scheduler (formerly RSScheduler) , FactoryTalk PlantMetrics (formerly RSBizWare PlantMetrics), FactoryTalk AssetCentre, FactoryTalk Portal, FactoryTalk Integrator

• Application

  RSWire, RSData, RSLogix Frameworks, Automation Desktop, RSJunction Box, RSTune, IntelliCenter, RSLinx C SDK, RSTrainer

• Process

  ProcessPak, FactoryTalk Batch (formerly RSBizWare Batch), eProcedure, MaterialTrack, FOUNDATION Fieldbus (1757, 1788)

Legacy Products — NEW

• Hardware

  • CNC products and programming software including — 7100, 7300, 8200, 8400, 8600, Bandit, and all 9 Series controllers, Machine Pro., Fast Track
  • Controllers — SLC 100/150, PLC (1774/1778, 2, 3, 4, 5/250), Automate 15/30/40 and Pyramid Integrator, all DOS-based programming software (such as AI Series, 6200, APS, MPS, PBase, PCD), Programming Terminals (1770T1, T2, T3, T4; 1784T45, T47, T50)
  • Motion Products — PLC (IMC 120, 121, 123), 1771QA, 1771QC, SLC (IMC 110), ODS software for Allen-Bradley Servo drives and motors (1386, 1388, 1391, 1392, 1327, 1326A, 1326AD, 1326DP, 1326DS, 8720), Electro-Craft brand products (IQ 2000, IQ 5000, IQMaster software, Bru 200, Bru 500, BSA, Pro, Max430, Max 100), Ultra Plus and GML Ultra software
  • Allen-Bradley Drives — 161, 1302, 1313, 1318, 1330, 1331, 1332, 1333, 1334, 1335, 1340, 1350, 1351, 1352, 1361, 1362, 1371, 1372, 1373, 1374, 1375, 1376, 1379, 1381, 1396, 1615, 133T Series A, 1370AR/NR 1370B, 161S, 3400
  • Reliance Electric™ Standard Drives — DC (old line), FlexPak AC, GP1000, GP1200, GP1500, GP2000, SP100, SP120, SP200, VSM500, VVI, VVI, Webpack 3000
  • Reliance System Drives — AutoMate, AutoMax Generic, AutoMax Field Regulator, AutoMax RRC Support, AutoMax 4 Card Set, DCS5000, SA500, SA3000, SA3100, SB3000, SD3000, SF3000, S3C

• Software

  DH+ Driver, DH485 Driver, Wintelligent Series, ProcessLogix, ControlView, Interchange, Proset, RSCompanion

NOTE: Additional products may also be eligible for coverage. For additional information please contact your local Rockwell Automation sales office or authorized distributer.