Remote Support Services
TeamSupport Services (Standard)
TeamSupport™ is the customizable support service that can be tailored to your specific needs. TeamSupport includes a host of unique features that will significantly improve your ability to identify automation-related problems and implement corrective action—faster than ever before:
- Priority response through a TeamSupport phone number
- A designated support team of senior engineers led by a Primary Support Manager
- Secure, broadband connectivity to your automation system for improved troubleshooting effectiveness
- Periodic conference calls to review active cases
- Review of quarterly case summary reports to drive identification of systematic issues
- Group e-mail notification whenever a new support case is opened
Through your TeamSupport Service, you will receive technical assistance that goes far beyond most standard product support. These services can include:
- Troubleshooting application issues, permissive interlocks, customizable product features, program files and database "stored procedures"
- Basic programming tasks
- Periodic scheduled backup of program files
- Proactive recommendations to drive process improvements and help establish best practices
- On-site review of your application and maintenance practices