Remote Services
InSite Services
A Comprehensive Suite of Services to Help You Reduce Staff Costs and Achieve Operational Excellence
Whether trying to improve line/plant operational performance, plant profitability or staff utilization (and/or reduce staff costs) — or you simply want the fastest and most comprehensive technical assistance — InSite Services will help you meet your financial and operational objectives.
Available across the globe and around the clock, InSite Services will help you meet your objectives through six separate service components that can be combined for and tailored to your unique system and application.
Capturing knowledge of how to support and enhance the operation of a deployed system can be one of the most challenging tasks facing the sustaining team at a plant. Documentation, product information and “as built” drawings are usually delivered once and rarely kept up to date as the system evolves overtime. Also, the on-going solution to issues or answers to simple questions are rarely captured, yet can be critical to find during a future incident.
Knowledge creates a custom database to capture, manage, and maintain the technical/support information specific to your system, machine and/or process. The database is always up-to-date and your staff, as well as InSite engineers, has instant online access to the information for use in troubleshooting and optimization activities.
Knowledge provides instant access to your site/system specific knowledge and support.
- Online access to incident case reports and details
- Contract performance metrics
- Service level agreement status