Managed Services
InSite Services
A Comprehensive Suite of Services to Help You Reduce Staff Costs and Achieve Operational Excellence
Whether trying to improve line/plant operational performance, plant profitability or staff utilization (and/or reduce staff costs) — or you simply want the fastest and most comprehensive technical assistance — InSite Services will help you meet your financial and operational objectives.
Available across the globe and around the clock, InSite Services will help you meet your objectives through six separate service components that can be combined for and tailored to your unique system and application.
Proactively identifying and correcting issues in critical systems before they lead to a significant problem or unplanned downtime is key to achieving operational excellence and reducing costs.
With InSite Surveillance, experienced application engineers in the InSite Operation Center will proactively monitor your critical systems 24x7x365 through a secure, high speed connection, looking for deviation from acceptable process/production line/machine parameters and key performance indicators (KPI) including line speed, quality, downtime, OEE, alarms/events, set-point changes, recipe execution, and operator actions.
The InSite Operation Center will immediately notify you when a parameter or KPI is out of range allowing you to initiate corrective action before a major system/equipment malfunction or failure occurs. To aid in future monitoring activities, InSite Surveillance also includes archiving and storage of all data/alarms/events in a Rockwell Automation data center.
InSite Operation Center
With an average of 15+ years experience, our Command Center engineers sequentially and simultaneously analyze information from multiple devices (each drive section) to significantly expedite troubleshooting.
- Statistical Process Control tools identify performance issues
- Disaster recovery software archives control programs
- Case Manager logs support cases, records recommendations and tracks systematic problems