Online & Phone Support
Improve Your Productivity by Resolving Technical Issues Quickly and Accurately
As your manufacturing lifecycle changes, so does your need for technical support. Having the right technical skills and resources to resolve problems is a key component to maintaining automation and plant floor equipment. Rockwell Automation gives you the flexibility to choose the level of electronic and phone support you need, when you need it – helping you become more productive.
- TechConnectSM Support — Real-time, 8am-5pm phone support (24x7 option), comprehensive electronic support tools and software and flash firmware updates for your Allen-Bradley and Rockwell Software products.
- ESAFE Support — Real-time, 8am-5pm phone support, comprehensive electronic support tools and software and flash firmware updates for your Integrated Condition Monitoring (ICM) hardware and software.
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TechConnect Streamlines Support, Other Enhancements
TechConnect now offers four levels of service, custom add-on options and has enhanced the online support tools.