ESAFE Support

With ESAFE Support, you can choose from two service levels to obtain condition monitoring technical assistance and updates for many current and legacy (formerly Entek) products that will ensure you successfully reach your equipment reliability goals.

Whether you need help installing, configuring and maintaining equipment and software, diagnosing and fixing operating problems, or performing basic programming tasks, ESAFE delivers the tools and answers you need.

Benefits include:

  • Simplify technical support management: one site agreement, coverage based on product families (not individual products), easily change coverage during agreement term.
  • Reduce downtime, improve productivity, and reduce time to market by obtaining the technical information you need when you need it.
  • Software Support
    Features¹Service Levels
    GoldSilver
    Phone and E-mail Support (8am to 5pm local time, M-F)² Yes Yes
    Hot-fix Download via the Web Yes Yes
    Product Updates and Maintenance Yes Yes
    Priority Support Yes No
    Knowledgebase On-Line Support Requests³ Yes Yes

    ¹ESAFE features may vary by region. Contact your local Rockwell Automation sales office for ESAFE features in your country.
    ²Not Available on Rockwell Automation recognized holidays (U.S./Canada: Christmas, New Years Day. Outside U.S./Canada: Contact your local Rockwell Automation sales office).
    ³To use this feature you must enter your TechConnect or ESAFE contract authorization in your Knowledgebase user account profile

  • Hardware Support
    Features¹Service Levels
    GoldSilver
    Phone and E-mail Support (8am to 5pm local time, M-F)² Yes Yes
    Firmware / Operating System Updates Yes Yes
    Annual Calibration and Battery Replacement Yes Yes
    Discount on instrument rental and non-warranty repairs Yes Yes
    Priority Support Yes No
    Extended Warranty (non-neglect repairs) Yes No
    Knowledgebase On-Line Support Requests³ Yes Yes

    ¹ESAFE features may vary by region. Contact your local Rockwell Automation sales office for ESAFE features in your country.
    ²Not Available on Rockwell Automation recognized holidays (U.S./Canada: Christmas, New Years Day. Outside U.S./Canada: Contact your local Rockwell Automation sales office
    ³To use this feature you must enter your TechConnect or ESAFE contract authorization in your Knowledgebase user account profile

  • Software
    • Emonitor (Factory, Workstation, Enterprise) and Odyssey (Basic, Classic, Deluxe)
  • Software Supported by Silver and Gold Service Levels
    • Emonitor Asset Health Module (Concurrent)
    • Emonitor CMMS Toolkit
    • EmonitorDatastream Gateway (Node Lock)
    • EmonitorDatastream Gateway (Concurrent)
    • Emonitor Enterprise 500 Tag 3 User License Pack (Concurrent)
    • Emonitor Enterprise Unlimited User License Pack (Concurrent)
    • Emonitor (Enshare) Enterprise Unlimited Tag (Concurrent)
    • Emonitor (Enshare) Enterprise 500 Tag (Concurrent)
    • Emonitor (Enshare) 3 User License Pack (Concurrent)
    • Emonitor (Enshare) Enterprise Single User License Pack (Network)
    • Emonitor Enterprise 500 Tag Single User License Pack (Concurrent)
    • Emonitor Factory 500 Tag 3 User License Pack (Concurrent)
    • Emonitor Factory 500 Tag Single User License Pack (Concurrent)
    • Emonitor Asset Health and IA Decision (Concurrent)
    • Emonitor I.A. Decision Module (Concurrent)
    • EmonitorMaxim
    • Gateway (Node Lock)
    • EmonitorMaxim
    • Gateway (Concurrent)
    • Emonitor (Odyssey Basic) Workstation Unlimited Tag (Node Locked)
    • Emonitor (Odyssey Basic) Workstation 500 Tag (Node Locked)
    • Emonitor (Odyssey Deluxe) Factory Unlimited Tag (Concurrent)
    • Emonitor (Odyssey Deluxe) Factory 500 Tag (Concurrent)
    • Emonitor (Odyssey) 3 User License Pack (Concurrent)
    • Emonitor (Odyssey) Single User License Pack (Concurrent)
    • Emonitor PDA Driver 10-User License Pack (Node Lock)
    • Emonitor PDA Driver 10-User License Pack (Concurrent)
    • EmonitorPlantlink 5-User License Pack (Node Lock)
    • EmonitorPlantlink 5-User License Pack (Concurrent)
    • Emonitor Web Client 3-User License Pack (Concurrent)
    • ESAFE Odyssey Classic Additional Users
    • ESAFE Odyssey Deluxe Additional Users
    • ESAFE Odyssey Enshare
    • ESAFE Enshare Additional Seat
    • ESAFE Odyssey Basic
    • ESAFE Odyssey Classic
    • ESAFE Odyssey Deluxe
    • ESAFE Odyssey Online Expansion
    • ESAFE Odyssey Additional Key Load/Load
    • ESAFE Odyssey Additional Key WAN
    • ESAFE for Enline
    • ESAFE Enlube
    • ESAFE Lube Link
  • Hardware Supported by Silver and Gold Service Levels
    • Dynamix 2500
    • ESAFE Enpac 2500 Nuclear
    • ESAFE for Vistec
    • ESAFE Enpac EX Data Collector
    • Enwatch
    • Fast Track
    • C6000 Series
    • 200/300/800/1200/5800 Model Series
    • Smart Meter
    • PL302
    • Lasetach
    • VIMP
    • IMP
  • Legacy Hardware Supported by Silver Levels Only
    • ESAFE 1224/5
    • ESAFE 350
    • ESAFE for IRD 308
    • ESAFE 1228/9
    • ESAFE 320
    • ESAFE 345
    • ESAFE 306
    • ESAFE Model 810
    • ESAFE 355
    • ESAFE 820
    • ESAFE IRD 880
    • ESAFE Model 808
    • ESAFE 870
    • ESAFE Model 890 (Obs)
    • ESAFE IRD 838
    • ESAFE IRD 885
    • ESAFE Datapac 1500
    • ESAFE Datapac 1500 Nuclear
    • ESAFE Datapac 1250
    • ESAFE Datapac 1250 Nuclear
    • ESAFE Enpac 900
    • ESAFE Enpac 1200
    • ESAFE Enpac 1200 Nuclear
    • ESAFE DCA
    • ESAFE DVA
    • ESAFE FCA
    • ESAFE Dataline DSP
    • ESAFE DI PL302 Analyzer
    • ESAFE Dataline IS (Group II)
    • ESAFE Dataline IS (Group I)
    • ESAFE Dataline
    • ESAFE Enpac 900A
    • ESAFE Enpac 900
    • ESAFE Enpac 900 Nuclear
    • ESAFE Enpac 1200B
    • ESAFE C6611
    • ESAFE C6622
    • ESAFE C6622DSP
    • ESAFE C6623
    • ESAFE C6652
    • ESAFE C6652DSP
    • ESAFE C6660
    • ESAFE C6666
    • ESAFE C6667
    • ESAFE C6675
    • ESAFE C6676
    • ESAFE C6682
    • ESAFE C6686
    • ESAFE C6687
    • ESAFE C6688
    • ESAFE C6689
    • ESAFE C6691
    • ESAFE C6692
    • ESAFE Dataline DSP
    • ESAFE Dataline IS