ESAFE Support

With ESAFE Support, you can choose from two service levels to obtain condition monitoring technical assistance and updates for many current and legacy (formerly Entek) products that will ensure you successfully reach your equipment reliability goals.

Whether you need help installing, configuring and maintaining equipment and software, diagnosing and fixing operating problems, or performing basic programming tasks, ESAFE delivers the tools and answers you need.

Benefits include:

  • Simplify technical support management: one site agreement, coverage based on product families (not individual products), easily change coverage during agreement term.
  • Reduce downtime, improve productivity, and reduce time to market by obtaining the technical information you need when you need it.

  • Software Support
    Features¹Service Levels
    GoldSilver
    Phone and E-mail Support (8am to 5pm local time, M-F)² Yes Yes
    Hot-fix Download via the Web Yes Yes
    Product Updates and Maintenance Yes Yes
    Priority Support Yes No
    Knowledgebase On-Line Support Requests³ Yes Yes

    ¹ESAFE features may vary by region. Contact your local Rockwell Automation sales office for ESAFE features in your country.
    ²Not Available on Rockwell Automation recognized holidays (U.S./Canada: Christmas, New Years Day. Outside U.S./Canada: Contact your local Rockwell Automation sales office).
    ³To use this feature you must enter your TechConnect or ESAFE contract authorization in your Knowledgebase user account profile

  • Hardware Support
    Features¹Service Levels
    GoldSilver
    Phone and E-mail Support (8am to 5pm local time, M-F)² Yes Yes
    Firmware / Operating System Updates Yes Yes
    Annual Calibration and Battery Replacement Yes Yes
    Discount on instrument rental and non-warranty repairs Yes Yes
    Priority Support Yes No
    Extended Warranty (non-neglect repairs) Yes No
    Knowledgebase On-Line Support Requests³ Yes Yes

    ¹ESAFE features may vary by region. Contact your local Rockwell Automation sales office for ESAFE features in your country.
    ²Not Available on Rockwell Automation recognized holidays (U.S./Canada: Christmas, New Years Day. Outside U.S./Canada: Contact your local Rockwell Automation sales office
    ³To use this feature you must enter your TechConnect or ESAFE contract authorization in your Knowledgebase user account profile

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