Services

Remote Support & Monitoring

Improve Your Productivity by Resolving Technical Issues Quickly and Accurately

SupportRemote Support and Monitoring from Rockwell Automation can help you optimize your control system performance, improve your overall equipment effectiveness, normalize control system expertise at your plant and reduce maintenance time and costs.

TechConnectSM Support — Real-time, 8am-5pm phone support (24x7 option), comprehensive electronic support tools and software and flash firmware updates for your Allen-Bradley and Rockwell Software products

Application Support — Application support is our most comprehensive, flexible and tailored support offering. We can build you a service package that fits the exact needs of your operations and actively minimize downtime events.

Virtual Support Engineer — Virtual Support Engineer is a service that offers a simple and secure approach to monitoring your equipment and collecting valuable performance analytics.

ESAFE Support — Real-time, 8am-5pm phone support, comprehensive electronic support tools and software and flash firmware updates for your Integrated Condition Monitoring (ICM) hardware and software.

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