Remote Support

Quickly Resolve Production Issues and Get the Most from Your Assets

Whether you need help solving your biggest production problems or want to improve operations, we are here for you. Our remote support services can help optimize control system performance, improve Overall Equipment Effectiveness (OEE), and reduce maintenance costs. We can also help identify and fix issues before they occur, fill skills gaps, and retain knowledge for new workers.

TechConnect Support

Knowledge and Assistance for Solving Your Day-to-Day Challenges

Technical troubles cause headaches. They prevent you from being your best. Whether it is to quickly resolve production issues, improve training, or streamline software updates, our TechConnect℠ Support can provide the knowledge and support you need to address some of your top challenges.

Immediately Address Issues with Phone Support

  • Get back up and running faster with support from our product specialists, who can help install and configure, troubleshoot, or diagnose technical issues
  • These specialists are ready when you need them with 24/7/365 availability

Manage Training, Store Useful Information, and Resolve Issues with Online Support

  • Submit questions online or chat live with highly trained technical support engineers
  • Use your personal portal to manage your phone and online interactions, receive product notifications, and save favorite content
  • Meet training needs, improve employee performance, and better use your training budget with the Training Advisor

Better Manage Your Software Updates

  • Prevent crises, extend functionality, and improve user experiences with access to the latest software updates
  • Download updates or request media shipments, and receive replacements in case of emergency

Looking for Support?

TechConnect Global Capabilities

Learn about all of the capabilities of and options available through TechConnect Remote Support.

How May We Help You?

Rockwell Automation and our partners offer exceptional knowledge to help design, implement, and support your automation investment.