Authenticate your FactoryTalk Hub account

FactoryTalk Hub is a secure cloud-based platform.
The first time you open FactoryTalk Optix or FactoryTalk Remote Access from FactoryTalk Hub, you need to secure your MyRockwell account through a multi-factor authentication.
There is currently no option for e-mail or text authentication, so you must use an Authenticator application. If you do not have an Authenticator app on your phone, install your preferred Authenticator app, such as the
Microsoft®
 or Google Authenticator, as shown below:
  1. Select the
    FactoryTalk Optix
     tile.
  2. When the
    Secure Your account window
     opens, open the Authenticator app installed on your phone, select (
    +
    ) to add a new account and scan the QR code.
  3. Enter the one-time passcode displayed in the Authenticator app on the
    Secure Your account window
    .
  4. Select
    Copy code
     and paste the passcode in a secure location.
    IMPORTANT:
    If you need to reset your account or move the Authentication application to another device, you will prompted to provide this recovery passcode. Ensure to save this passcode in a secure location.
    If you get a new mobile phone and need to configure your MyRockwell account login on it, through the Authenticator application, you will need to go over the multi-factor authentication (MFA) procedure again.
    If you lose your passcode, contact the Rockwell Automation Technical Support from the FactoryTalk Hub and select
    Help
    Contact Support
     to open a chat window.
  5. Select
    I have safely recorded this code
     and select
    Continue
    .
    The FactoryTalk Optix landing page opens.
  6. (optional) Before you install FactoryTalk Optix, select
    Release Notes
     to learn more about this topic.
Provide Feedback
Have questions or feedback about this documentation? Please submit your feedback here.